1. Introduction and Definitions

Busrapido is a registered trademark owned by BusForFun.com srl (IT 04322330277) and represents the digital platform’s services, customer care, and operational support. BusForFun acts as the contracting party for the User regarding booking, payments, and service management, including on behalf of the passengers. These General Conditions of Carriage (the "Conditions") govern the relationship between the end-users ("Users") and BusForFun.com S.r.l. ("BusForFun"), as well as the delivery of transport services provided by third-party operators ("Providers"). These terms fully replace any previous versions starting June 1, 2026. Transport Services are provided through the "Busrapido" platform.

    - User: Any individual or legal entity accessing the platform to book or use transport services, for themselves or others. If booking for third parties, the "Booking User" assumes responsibility for the accuracy of the data and ensures passengers comply with these Conditions (excluding liability for Provider or platform errors). B2B users are not subject to the Consumer Code.

    - Booking User: The person/entity making the reservation and bearing legal responsibility for the booking data and rule compliance.

    - Passenger: The individual actually traveling.

    - Provider: The third-party entity (vehicle owner/operator) actually carrying out the transport, holding all necessary legal authorizations. BusForFun acts as an intermediary interface and is not the actual carrier; the execution of the transport remains the Provider's responsibility. These definitions are an integral part of the contract.

 

2. Transport Service Regulations

The itinerary set during booking is indicative. The actual route, stops, and times are determined by the Provider based on safety, traffic, and legal criteria. BusForFun will communicate these details before the trip. Any route changes requested during the trip must be approved by the Provider and may incur extra costs. If safety dictates, the Provider may alter the route without the User's prior consent.

 

2.1. Pick-up and Drop-off Locations

Users must ensure locations are accessible. If unreachable due to external factors (e.g., roadworks, emergencies), the Provider may move the stop to a nearby location without extra charge. No refunds are issued for location changes outside the Provider's control.

 

2.2. General Passenger Rules

The User must provide a passenger list. Onboard, passengers are strictly prohibited from: distracting the driver, disturbing others, smoking (including e-cigarettes), consuming alcohol/drugs or boarding intoxicated, eating/drinking without permission, blocking aisles, tampering with equipment, throwing objects, or carrying dangerous items/weapons. Passengers must wear seatbelts, maintain cleanliness, and follow all driver instructions. The Provider may deny boarding to anyone posing a risk.

 

2.3. Minor Passengers

Minors can travel subject to national laws and must use appropriate restraints.

 

2.4. Age Brackets

    - Under 3: Must use approved child seats (provided by the accompanying adult).

    - Under 10: Must be accompanied by an adult.

    - 10-15: May travel alone with written parental consent (domestic trips only; unaccompanied minors are denied on international trips without refund).

    - Over 15: May travel unaccompanied.

 

2.5. Responsibilities

Guardians are solely responsible for minors' documents, behavior, and any damages caused. The company does not provide supervision.

 

2.6. Passengers with Reduced Mobility (PRM)

Compliant with EU Reg 181/2011, PRM passengers must notify Customer Service in advance to organize assistance. Mobility aids travel free. Guide dogs are always allowed free of charge.

 

2.7. International Travel

Passengers must carry valid travel documents/passports, respect customs limits, and identify their luggage.

 

2.8. Disclaimer

Passengers bear full responsibility for border/customs issues. Denied entry due to improper documents is not refundable.

 

2.9. Trip Continuation

If a passenger is detained at a border, the vehicle will continue without them. The passenger covers all resulting personal costs.

 

2.10. Pre-Trip Communications

The driver's phone number is provided after 8:00 PM the day before the trip.

 

2.11. Transport Costs

The price covers vehicle rental, driver wages, fuel, tolls, and third-party insurance.

 

2.12. Extra Costs and Damages

Users pay for driver accommodation on multi-day trips, parking, city entry taxes, ferries, and itinerary variations. Users are liable for excessive cleaning fees or vehicle damages caused by their group.

 

2.13. Luggage

One carry-on (max 40x30x20 cm) per person is included. Extra bags depend on trunk space. Passengers handle their own luggage; driver assistance is a courtesy. The company is not liable for lost/damaged luggage unless due to gross negligence, with compensation capped at €200 per bag. Valuables must remain with the passenger.

 

2.14. Pets

Animals require prior written approval and must be properly secured. Leaving live animals unattended in the vehicle is strictly forbidden, resulting in trip suspension and reporting to authorities.

 

2.15. Wait Times and Extra Hours

The vehicle will wait up to 30 minutes at pick-up. Voluntary no-shows get no refund. If lateness is due to proven force majeure, a travel credit may be offered at the company's discretion. Extra waiting/service time costs €100 per hour (max 4 hours), subject to driver availability and legal driving limits.

 

2.16. Vehicles

Specific vehicle models are not guaranteed. The Provider may substitute a vehicle with an equivalent or superior one. If the substitute is objectively inferior, partial refunds or credits may be evaluated.

 

2.17. Seatbelts

Seatbelt use is mandatory by law. Fines for passenger non-compliance will be charged to the User.

 

3. Service Management

3.1. Travel Times

Estimated times are indicative (based on navigation systems). Users must plan buffer times for connections. The company is not liable for missed connections.

 

3.2. High-Risk Trips

Users must notify the platform 14 days in advance for trips related to high-risk events (e.g., sports derbies, protests). The company can refuse the trip, demand a security deposit, or alter routes. Failing to declare risks can result in immediate cancellation without refund.

 

3.3. Driver Rest Rules

By law (EU 561/2006), drivers are strictly limited to 9 hours of driving per day, with mandatory 45-minute breaks every 4.5 hours, and an 11-hour daily rest period. Total daily shift commitment cannot exceed 13 hours. Passengers must respect these limits, as violations lead to heavy fines and vehicle immobilization.

 

3.4. Tips

The service price covers all driver remuneration. Tipping is purely optional.

 

3.5. Liability Limitations

As an intermediary, BusForFun does not guarantee external factors like traffic or weather and is not liable for indirect damages or missed events.

    - Force Majeure: Unforeseeable events (pandemics, strikes, natural disasters, unexpected roadblocks) exempt parties from liability. If a vehicle breaks down, the company will attempt to find a replacement; if impossible, a proportional refund is issued.

 

4. Payments, Claims, and Refunds

    - General platform claims: Must be filed within 3 months.

    - Operational Provider claims (driver behavior, vehicle condition): Must be filed within 30 days.

 

4.1. Payment Methods

Credit card or bank transfer.

 

4.2. Claims and User Protection

The Provider is legally liable as the carrier. For platform/provider-caused cancellations or major delays, passengers are entitled to a refund or rescheduling. Missed events due to traffic/weather yield no refunds. Claims must be sent to info@busrapido.com. Visible vehicle defects must be reported within 24 hours of departure.

 

4.3. Governing Law

Regulated by Italian law and the Consumer Code. Late claims (after 30 days) are invalid, though the platform may exceptionally offer a 1-year travel credit.

 

5. Right of Withdrawal and Cancellations

Standard consumer right of withdrawal does not apply to scheduled transport. However, Users may cancel with the following penalty scale:

    - 30+ days before: 100% refund.

    - 15-30 days before: 70% refund.

    - 7-14 days before: 30% refund.

    - 0-6 days or no-show: No refund. The company may cancel the trip due to force majeure, uncommunicated event risks, dangerous passenger behavior, or provider unavailability, issuing full refunds where applicable (unless the User caused the cancellation).

 

6. Traffic Laws

For anything not covered here, the Italian Traffic Code (Codice della Strada) applies.

 

7. Vehicle Insurance

All vehicles carry mandatory legal insurance (limits displayed during booking). Busforfun® operates under the authorization of the Metropolitan City of Venice. Its general liability policy is with Europ Assistance Italia S.p.A.