These General Terms and Conditions govern the terms and conditions of collaboration between BusForFun.com S.r.l. (hereinafter, "BusForFun"), owner of the Busrapido brand and its platform (hereinafter, the "Platform"), and economic operators providing passenger transportation services (hereinafter, the "Suppliers").

By accepting these Terms and Conditions, the Supplier undertakes to provide transportation services at the request of BusForFun to end users (hereinafter, the "Users").

NATURE OF THE RELATIONSHIP

The Provider operates as an autonomous and independent entity, holding the necessary authorizations to operate the transportation service.

BusForFun, through the Platform, acts as a commercial and organizational intermediary for the service.

No employment, agency, or representation relationship is established between BusForFun and the Provider.

SERVICE PERFORMANCE AND RESPONSIBILITY

The Supplier assumes sole responsibility for the correct, timely, and compliant performance of the transportation service, committing to perform it according to criteria of professional diligence, efficiency, and quality, in full compliance with applicable regulations and the conditions agreed upon with BusForFun.

In particular, the Supplier undertakes to guarantee: Availability and suitability of vehicles: the use of properly registered vehicles, in perfect condition, clean, and functional, suitable for the requested service, compliant with applicable technical and environmental regulations, and adequate in capacity and characteristics for the transportation of the expected passengers; Regularity of authorizations and licenses: the possession, validity, and effectiveness of all authorizations, licenses, registrations, and qualifications required to perform the transportation activity, committing to maintaining them in force for the entire duration of the contractual relationship; Personnel Qualification: The use of qualified personnel, meeting the professional requirements required by law (including licenses, CQC, and mandatory certifications), adequately trained and qualified to perform the service, and required to maintain fair, professional, and courteous conduct toward passengers and BusForFun representatives; Compliance with applicable regulations: Strict compliance with all applicable laws and regulations, including, but not limited to, those regarding road safety, workplace safety, driving and rest periods, passenger transportation, environmental regulations, and any other relevant regulations; Compliant Service Performance: Adherence to schedules, routes, operating procedures, and any other conditions agreed upon with BusForFun, ensuring punctuality, reliability, and continuity of service, as well as timely and effective management of any unforeseen events or operational issues.

The Supplier also undertakes to maintain high quality standards throughout the duration of the relationship, consistent with the service levels required by BusForFun on the Busrapido Platform and with the expectations of the end customer, adopting all organizational and operational measures necessary to ensure an efficient, safe, and high-quality service.

It is understood that the Supplier will be fully responsible for any disruptions, breaches, or violations attributable to its organization, indemnifying and holding BusForFun harmless from any resulting claims, damages, costs, or liabilities, including those towards third parties.

Supplier's liability and indemnity

The Supplier is directly and exclusively liable for any damage caused to persons, property, or luggage during the performance of the service.

The Supplier is also responsible for any failures, delays, cancellations, or disruptions attributable to its organization.

BusForFun assumes no liability for the performance of the service, except in cases of willful misconduct or gross negligence.

The Supplier agrees to indemnify and hold BusForFun, the Busrapido brand, and their respective directors, employees, and contractors harmless from any claim, action, request for compensation, damage, loss, cost, or expense (including legal fees) arising from: performance of the transportation service; regulatory violations; damage to passengers or third parties; conduct of the Supplier's personnel; breaches of contract, and any other consequences arising from the Supplier's actions or omissions.

Penalties and recourse

The Supplier undertakes to be fully liable for any failure, disruption, or violation of contractual obligations attributable to it, assuming all financial and operational consequences.

In particular, the Supplier undertakes to reimburse and hold BusForFun harmless from any amounts it is required to pay to third parties, including, but not limited to, end users, customers, partners, or authorities, if such amounts arise, directly or indirectly, from facts, acts, or omissions attributable to the Supplier.

This reimbursement obligation includes, but is not limited to: refunds, compensation, or indemnities awarded to Users for disruptions (delays, cancellations, overbooking, failure to perform the service, etc.); contractual penalties applied to BusForFun by customers or clients; costs incurred for organizing replacement or emergency services; Operating, administrative, and management expenses incurred in handling complaints and resolving critical issues; Any fines, damages, or charges resulting from regulatory violations attributable to the Supplier.

The Supplier further agrees to indemnify and hold BusForFun harmless from any claims, actions, or demands made by third parties in relation to the aforementioned events.

BusForFun shall have the right to offset such amounts against any sums owed to the Supplier, or to request payment within a reasonable time from the relevant dispute.

It is understood that the foregoing does not affect BusForFun's right to apply any additional contractually provided penalties or to seek compensation for any further damages suffered.

Management of User complaints and requests 

The Provider expressly acknowledges and accepts that all relationships with end users of the service (hereinafter, the "Users") are managed exclusively through BusForFun staff and the Platform, which represents the sole point of contact for communications, requests, reports, and complaints.

Therefore, the Provider undertakes not to engage in direct relationships with Users, unless prior authorization is obtained from BusForFun or when strictly necessary for the operational execution of the service (e.g., coordination at the departure point), and will always conduct itself in accordance with the instructions received.

The Supplier also undertakes to: Collaborate in managing complaints: provide BusForFun, as promptly as possible and within the deadlines indicated from time to time, with all information, clarifications, and documentation useful for managing any complaints, disputes, or refund requests made by Users; Management of operational requests: promptly execute, where technically possible, requests for service modifications (such as, for example, changes to schedules, routes, number of passengers, cancellations), according to the instructions received from BusForFun and in compliance with the applicable contractual conditions; Traceability and transparency: ensure complete traceability of information relating to the service provided (actual schedules, attendance, any disruptions, causes of delays, etc.), making it available to BusForFun upon request; Prompt reporting of critical issues: immediately report to BusForFun any event, unforeseen event, or service disruption that may impact the performance of the service or generate complaints from Users, specifying the causes and corrective actions taken; Conduct toward Users: maintain high standards of professionalism, courtesy, and helpfulness in all interactions with Users, avoiding in any case any statements, promises, or assumptions of liability not previously authorized by BusForFun.

It is understood that the financial management of complaints (including any refunds or compensation to Users) will be governed by BusForFun; however, the Supplier will be responsible for any costs, damages, or charges resulting from service disruptions or breaches attributable to it.

INSURANCE AND ADDITIONAL REQUIREMENTS

The Supplier represents and warrants that it has, and undertakes to maintain for the entire duration of the contractual relationship, all mandatory insurance coverage required by applicable law for the provision of passenger transportation services.

In particular, the Supplier guarantees the following: Liability insurance: insurance coverage for civil liability arising from the use of vehicles (motor vehicle liability and/or carrier liability), with a maximum coverage of no less than €50,000,000.00 (fifty million) per claim, or in any case equal to the maximum permitted by applicable law, if higher; Passenger coverage: adequate insurance policy to protect passengers, including transportation-related risks, compliant with legal provisions and capable of guaranteeing compensation for any damages suffered by them; Additional mandatory coverage: any other policy required by applicable law or deemed necessary based on the nature of the service provided.

The Supplier undertakes to: maintain all the aforementioned coverages fully valid, effective, and operational for the entire duration of the contractual relationship, without interruption; not make any changes to the insurance terms and conditions without the prior written consent of BusForFun; provide BusForFun, upon request, with copies of existing insurance policies and the relevant receipts certifying premium payments; promptly communicate any suspension, revocation, non-renewal, or significant change to insurance coverage.

The Supplier also guarantees that all vehicles used to perform the service: are properly registered and compliant with applicable regulations; have not been registered before 2013, unless otherwise authorized in writing by BusForFun; are subject to regular maintenance and periodic inspections, in compliance with legal provisions.

It is understood that any inadequacy or lack of insurance coverage, as well as failure to comply with the above requirements, will constitute a serious breach of contract and may result in immediate suspension of service and/or termination of the contract, without prejudice to compensation for any damages.

CODE OF ETHICS AND ADOPTION OF THE MODEL PURSUANT TO LEGISLATIVE DECREE 231/2001

Quality standards and image protection

The Supplier undertakes to ensure, for the entire duration of the contractual relationship, compliance with the quality standards required by BusForFun and communicated via the Platform, ensuring a consistently high level of service that meets the end customer's expectations.

In particular, the Supplier undertakes to guarantee: Punctuality and reliability of service: strict adherence to agreed upon schedules, with adequate operational planning and preventive management of any critical issues, in order to avoid delays, cancellations, or disruptions; Vehicle condition: use of vehicles in perfect condition, cleanliness, and decorum, both internally and externally, suitable to ensure comfort, safety, and an adequate travel experience for Users; Staff professionalism: conduct of traveling personnel characterized by courtesy, helpfulness, order, and respect, as well as appropriate presentability and compliance with any operational and image guidelines provided; Compliance with operating instructions: strict adherence to all instructions, procedures, and operating instructions communicated by BusForFun, including those relating to loading/unloading points, passenger management methods, communications, and the use of any digital tools.

The Supplier further undertakes to refrain from any behavior, action, or omission that may harm, even potentially, the image, reputation, or good name of the Platform, Busrapido, and/or BusForFun, both towards Users and third parties.

It is understood that any violations of the above-mentioned quality standards, as well as non-compliant or detrimental conduct, may constitute a serious breach of contract and may result, at BusForFun's discretion: a request for immediate compliance with the required standards; suspension, including precautionary suspension, from the provision of services; exclusion of the Supplier from the Platform and/or termination of the contractual relationship; without prejudice, in any case, to the right to compensation for any damages suffered.

Subcontracting and Use of Third Parties

The Supplier may not subcontract the performance of the service, in whole or in part, to third parties (subcontractors, collaborators, or other carriers) without the prior written consent of BusForFun.

In the event of authorization, the Supplier remains solely and exclusively responsible to BusForFun and Users for the proper performance of the service.

The Supplier undertakes to ensure that any third parties involved in the performance of the service fully comply with: these Conditions; the quality standards required by BusForFun; applicable regulations regarding transportation, safety, and authorizations; and the same operating, financial, and service conditions applicable to the Supplier.

The Supplier also guarantees that the third parties engaged hold all licenses, authorizations, and insurance coverage required by applicable law.

It is understood that any breach or violation by third parties will be considered for all purposes attributable to the Supplier.

ACCEPTANCE

By accepting these General Conditions, the Supplier declares that he has read them, fully understands their content and accepts them without reservation.