Effective Date: June 1, 2026

Entirely replaces: any previous version

 

1. Subject and Parties

These General Conditions govern the terms and modalities of collaboration between BusForFun.com S.r.l. (hereinafter, "BusForFun"), owner of the Busrapido trademark and its related platform (hereinafter, the "Platform"), and the economic operators providing passenger transport services (hereinafter, the "Providers"). By accepting these conditions, the Provider undertakes to provide transport services upon BusForFun's request in favor of end users (hereinafter, the "Users").

 

2. Nature of the Relationship

The Provider operates as an autonomous and independent entrepreneur, freely organizing its own activity and assuming all business risks associated with the execution of the services. The Provider is not subject to BusForFun's operational directives regarding the technical execution methods of the transport, remaining free to organize the service in compliance with these Conditions, current legislation, and agreed quality standards. No employment, agency, coordinated and continuous collaboration, commercial representation, or mandate relationship is established between BusForFun and the Provider as a result of these Conditions or the execution of the services. BusForFun, through the Platform, acts as a commercial and organizational intermediary of the service, without assuming the role of carrier towards the end Users. The Provider is exclusively responsible for compliance with social security, insurance, and tax obligations towards its employees and collaborators, and indemnifies BusForFun against any claim that may be advanced by them against BusForFun in relation to the employment or collaborative relationship with the Provider.

 

3. Registration and Onboarding Requirements

To be admitted to the Busrapido Platform, the Provider is required to submit, during registration and upon BusForFun's simple request at any subsequent time, the following minimum documentation: a) updated company registration certificate (chamber of commerce visura, not older than 3 months); b) copy of valid authorizations and licenses for passenger transport; c) copy of mandatory insurance policies (Motor Third Party Liability / Carrier Civil Liability) with proof of premium payment; d) list and documents of the vehicles used (registration certificate, MOT/inspection certificate, registration data); e) documentation certifying the professional qualification of drivers (driving licenses, Driver Qualification Card - CQC, and mandatory certifications). BusForFun reserves the right to request additional documentation and to approve or reject the registration of any Provider at its sole discretion, without the refusal generating rights to compensation. The Provider undertakes to promptly notify BusForFun of any relevant change in the information and documentation provided during registration, and in particular any suspension, revocation, or modification of authorizations or insurance coverages.

 

4. Execution of the Service and Liability

The Provider assumes exclusive liability for the correct, punctual, and compliant execution of the transport service taken in charge, undertaking to perform it according to criteria of professional diligence, efficiency, and quality, in full compliance with current legislation and the conditions agreed with BusForFun.

In particular, the Provider is obliged to guarantee:

    - Availability and suitability of vehicles: the use of properly registered vehicles, in perfect condition of maintenance, cleanliness, and functionality, suitable for the requested service and compliant with applicable technical and environmental regulations, as well as adequate in capacity and features for the transport of the expected passengers;

    - Regularity of authorizations and licenses: the possession, validity, and effectiveness of all authorizations, licenses, registrations, and qualifying titles necessary for the performance of the transport activity, undertaking to maintain them for the entire duration of the contractual relationship;

    - Personnel qualification: the use of qualified personnel, possessing the professional requirements required by law (including driving licenses, CQC, and mandatory certifications), adequately trained and suitable for the performance of the service, and required to maintain behavior based on correctness, professionalism, and courtesy towards passengers and BusForFun representatives;

    - Compliance with current regulations: strict observance of all applicable legislative and regulatory provisions, including, but not limited to, those concerning road safety, occupational safety, driving and rest times, passenger transport, environmental regulations, and any other relevant legislation;

    - Compliant execution of the service: respect for timetables, routes, operational modalities, and any other condition agreed with BusForFun, ensuring punctuality, reliability, and continuity of the service, as well as prompt and effective management of any unforeseen events or operational criticalities.

The Provider also undertakes to maintain high-quality standards for the entire duration of the relationship, consistent with the service levels required by BusForFun on the Busrapido Platform and with the end customer's expectations, adopting all organizational and operational measures necessary to ensure an efficient, safe, and quality service. It is understood that the Provider shall be fully liable for any disservice, breach, or violation attributable to its organization, indemnifying and holding BusForFun harmless from any claim, damage, cost, or liability arising therefrom, including towards third parties.

 

5. Provider Liability and Indemnity

The Provider is directly and exclusively liable for any damage caused to persons, property, or luggage during the execution of the service. The Provider is also liable for any breaches, delays, cancellations, or inefficiencies attributable to its organization. BusForFun assumes no liability for the material execution of the transport service towards the Users, except in cases of willful misconduct or gross negligence directly attributable to BusForFun. The Provider's liability as a carrier pursuant to Art. 1681 of the Italian Civil Code remains unaffected, and cannot be contractually limited or excluded towards passengers. The Provider undertakes to indemnify and hold BusForFun, the Busrapido trademark, as well as their respective directors, employees, and collaborators harmless from any claim, action, demand for compensation, damage, loss, cost, or expense (including legal fees) arising from: the execution of the transport service; regulatory violations; damages to passengers or third parties; behavior of the Provider's personnel; contractual breaches and any other consequence arising from the Provider's action or omission.

 

6. Penalties and Recourse

6.1 General Obligation of Reimbursement

The Provider undertakes to be fully liable for any breach, inefficiency, or violation of contractual obligations attributable to it, assuming all economic and operational consequences. In particular, the Provider undertakes to reimburse and hold BusForFun harmless from any amount that it is required to pay to third parties, including, but not limited to, end Users, customers, partners, or authorities, provided that such amounts arise, directly or indirectly, from facts, acts, or omissions attributable to the Provider. This reimbursement obligation includes, by way of example: a) refunds, compensation, or indemnities granted to Users for inefficiencies (delays, cancellations, overbooking, non-performance of the service, etc.); b) contractual penalties applied to BusForFun by customers or clients; c) costs incurred for the organization of substitute or emergency services; d) operational, administrative, and management expenses incurred for the handling of complaints; e) any sanctions, damages, or charges arising from regulatory violations attributable to the Provider.

 

6.2 Specific Flat-rate Penalties

Without prejudice to the right to full reimbursement under paragraph 6.1, BusForFun will apply the following flat-rate penalties as an advance and partial liquidation of damages, pursuant to Art. 1382 of the Italian Civil Code: a) Cancellation of the service by the Provider with more than 48 hours' notice: penalty equal to 70% of the canceled service fee; b) Cancellation of the service by the Provider with less than 48 hours' notice: penalty equal to 80% of the canceled service fee, in addition to the full refund of amounts paid to the User and the documented costs of any substitute service organized; c) Failure to present the vehicle (Provider no-show): penalty equal to 100% of the service fee, in addition to the full refund of amounts paid to the User and the costs of the substitute service; d) Departure delay exceeding 30 minutes, attributable to the Provider: penalty of Euro 60.00 for every 30 minutes of delay, up to a maximum equivalent to 100% of the cost of the single service; e) Use of a vehicle with objectively inferior characteristics to those booked without prior authorization from BusForFun: penalty equal to 50% of the service fee, in addition to the reimbursement of any price reductions granted to the User; f) Violation of the prohibition of unauthorized subcontracting: penalty of Euro 300.00, in addition to compensation for greater damages. The penalties referred to in this article apply without prejudice to BusForFun's right to take action for compensation for greater damages, pursuant to Art. 1382, paragraph 1, of the Italian Civil Code.

 

6.3 Application Modalities and Set-off

BusForFun will notify the Provider in writing of the application of the penalty, indicating the case, the amount, and the calculation method. The Provider shall have the right to contest the penalty within 10 working days of receiving the notification, providing supporting documentation. If this period elapses without a response, BusForFun may proceed with the set-off or request payment of the contested amount, without prejudice to the Provider's right to assert its claims within the terms provided by law.

 

7. Quality Standards and Image Protection

The Provider undertakes to guarantee, for the entire duration of the contractual relationship, compliance with the quality standards required by BusForFun and communicated through the Platform, ensuring a high, constant level of service in line with end customer expectations. In particular, the Provider is obliged to guarantee:

    - Punctuality and service reliability: strict adherence to agreed times, with adequate operational planning and preventive management of any critical issues, in order to avoid delays, cancellations, or inefficiencies;

    - Vehicle conditions: use of vehicles in perfect condition of maintenance, cleanliness, and decorum, both internally and externally, suitable to guarantee comfort, safety, and an adequate travel experience for Users;

    - Personnel professionalism: behavior of the traveling staff marked by courtesy, availability, order, and respect, as well as adequate presentability and compliance with any provided operational and image guidelines;

    - Compliance with operational instructions: punctual observance of all operational instructions, procedures, and directions communicated by BusForFun, including those relating to loading/unloading points, passenger management methods, communications, and the use of any digital tools.

The Provider also undertakes to refrain from any behavior, action, or omission that may cause prejudice, even potential, to the image, reputation, or good name of the Platform, of Busrapido and/or of BusForFun, both towards Users and third parties. It is understood that any violations of the aforementioned quality standards, as well as non-compliant conduct or conduct detrimental to the image of the aforementioned entities, may constitute a serious contractual breach and entail, at BusForFun's discretion:

    - the request for immediate adjustment to the required standards;

    - suspension, even precautionary, from the provision of services;

    - exclusion of the Provider from the Platform and/or termination of the contractual relationship;

without prejudice, in any case, to the right to compensation for any damages suffered.

 

8. Subcontracting and Use of Third Parties

8.1 General Prohibition

The Provider may not entrust, in whole or in part, the execution of the service to third parties (subcontractors, collaborators, or other carriers) without BusForFun's prior written consent.

 

8.2 Authorization Request Procedure

The request for authorization to subcontract must be submitted by the Provider to BusForFun in writing, with a minimum notice of 5 working days prior to the start date of the service concerned, and must contain at least the following information: a) company name, identification data, and registered office of the proposed subcontractor; b) copy of the subcontractor's valid passenger transport authorizations and licenses, or a guarantee of their availability; c) specific indication of the service or part of the service intended to be entrusted to the subcontractor; d) reasons for the request; e) declaration by the Provider certifying that the subcontractor meets the technical, insurance, and regulatory requirements requested by these Conditions.

 

8.3 BusForFun's Response

BusForFun will respond to the request within 2 working days of receiving the complete documentation. The absence of a response within this period does not constitute tacit acceptance of the subcontracting request.

 

8.4 Obligations in Case of Authorization

In the event of subcontracting authorization, the Provider is required to: a) guarantee that the subcontractor meets the same technical, insurance, and regulatory requirements requested of the Provider by these Conditions; b) transmit a copy of these Conditions to the subcontractor and obtain their formal acceptance for the applicable parts, with particular reference to quality standards, insurance coverages, and passenger data processing; c) remain the sole and exclusive party liable towards BusForFun and the Users for the correct execution of the service, regardless of the subcontractor's involvement. Any breach or violation by the subcontractor will be considered to all intents and purposes as attributable to the Provider.

 

9. Insurance and Technical Requirements

The Provider declares and warrants that it possesses, and undertakes to maintain for the entire duration of the contractual relationship, all mandatory insurance coverages required by current legislation for the performance of passenger transport activities. In particular, the Provider guarantees the existence of:

    - Civil liability policies: insurance coverage for civil liability arising from vehicle circulation (Motor Third Party Liability and/or Carrier Civil Liability), with a ceiling of not less than Euro 50,000,000.00 (fifty million) per claim, or in any case equal to the maximum required by applicable law, if higher;

    - Passenger coverage: adequate insurance policy for the protection of passengers, including risks connected to transport, compliant with legal provisions and suitable to guarantee compensation for any damage suffered by them;

    - Further mandatory coverages: any other policy required by current legislation or deemed necessary in relation to the nature of the service provided.

The Provider undertakes to:

    - maintain all the aforementioned coverages fully valid, effective, and operational for the entire duration of the contractual relationship, without interruption;

    - not make pejorative changes to the insurance conditions without prior written consent from BusForFun;

    - provide BusForFun, upon simple request, with a copy of the existing insurance policies, as well as the related receipts certifying the payment of premiums;

    - promptly communicate any suspension, revocation, non-renewal, or significant modification of the insurance coverages.

The Provider further guarantees that all vehicles used to perform the service:

    - are properly registered and compliant with current legislation;

    - have not been registered earlier than 8 years prior to the service start date, unless otherwise authorized in writing by BusForFun. By way of derogation from the 8-year limit, BusForFun may authorize in writing the use of older vehicles exclusively on condition that: a) the vehicle has passed an extraordinary technical inspection, documented with certification issued by an authorized workshop or by a qualified entity pursuant to current legislation, not older than 6 months prior to the service date; b) the vehicle is equipped with all mandatory safety equipment required by law and is in a perfect state of overall maintenance, certified by the documentation referred to in letter a); c) the vehicle's insurance coverage is specific, free of exclusions or limitations related to the age of the vehicle, and has a ceiling not lower than the minimum required by these Conditions. The derogation is granted case-by-case by BusForFun and does not constitute a precedent for future requests.

    - are subjected to regular maintenance and periodic inspections, in compliance with legal provisions.

It is understood that any inadequacy or absence of insurance coverages, as well as non-compliance with the above requirements, will constitute a serious contractual breach and may lead to the immediate suspension of the service and/or termination of the contract, without prejudice to compensation for any damage.

 

10. Code of Ethics and Legislative Decree 231/2001

10.1 Organizational Model and Code of Ethics of BusForFun

The Provider declares to be aware of the existence of the Organization, Management and Control Model adopted by BusForFun pursuant to Legislative Decree June 8, 2001, no. 231, and the related Code of Ethics, available upon written request to BusForFun. The Provider undertakes to respect the ethical and legality principles contained in BusForFun's Code of Ethics, insofar as applicable to the relationship governed by these Conditions, and to refrain from any behavior that may constitute a predicate offense pursuant to Legislative Decree 231/2001 or that may give rise to administrative liability for BusForFun.

 

10.2 Regulatory Compliance Obligations

The Provider also undertakes to observe the applicable legislation regarding: a) anti-corruption (Legislative Decree 231/2001 and applicable law); b) transparency and fairness in commercial practices; c) competition and prohibition of unfair commercial practices; d) occupational safety (Legislative Decree 81/2008 and applicable laws); e) personal data protection (EU Reg. 2016/679 - GDPR and Legislative Decree 196/2003 and subsequent amendments).

 

10.3 Reporting Obligation

The Provider undertakes to promptly report to BusForFun and to the email address odv@busforfun.com any situation of potential conflict of interest, possible regulatory violation, or anomalous behavior that may affect the contractual relationship or BusForFun's image.

 

10.4 Consequences of Violation

The violation of the provisions of this article, where capable of determining BusForFun's liability pursuant to Legislative Decree 231/2001 or causing prejudice to its image or reputation, constitutes cause for immediate termination of the contract pursuant to Art. 1456 of the Italian Civil Code, without prejudice to BusForFun's right to full compensation for the damage suffered.

 

11. Management of User Complaints and Requests

11.1 Exclusive Management through BusForFun

The Provider acknowledges and expressly agrees that any relationship with the end Users of the service is managed exclusively through BusForFun personnel and the Platform. The Provider therefore undertakes not to entertain direct relations with the Users, except with BusForFun's prior authorization or in cases strictly necessary for the operational execution of the service (e.g., logistical coordination at the departure location), maintaining in all cases behavior compliant with the instructions received from BusForFun.

 

11.2 Collaboration Obligations and Response Times

The Provider is obliged to provide BusForFun with feedback, information, and documentation regarding complaints, disputes, or requests for information within the following timeframes:

    - Urgent complaints (relating to road accidents, personal injuries, situations ongoing at the time of reporting): within 24 hours of receiving BusForFun's request;

    - Ordinary complaints (relating to inefficiencies, delays, service quality, personnel behavior): within 5 working days of receiving the request;

    - Document requests (invoices, loading bills, service reports, execution declarations, GPS tracks): within 10 working days of receiving the request.

 

11.3 Mandatory Content of the Feedback

The Provider's feedback must contain at least: a) detailed description of the facts, indicating the date, time, place, and people involved; b) available supporting documentation (e.g., driver reports, onboard recordings, technical documentation, exchanged communications); c) indication of the causes of the inefficiency and the corrective actions taken or being taken; d) the Provider's position regarding the attributability of the inefficiency.

 

11.4 Consequences of Failure to Meet Deadlines

Failure to comply with the response times set out in paragraph 11.2 constitutes a contractual breach and may be evaluated by BusForFun as an element of attributability of the inefficiency to the Provider, resulting in the application of the penalties under Art. 6 and/or exclusion of the Provider from the Platform pursuant to Art. 13.3.

 

11.5 Economic Management of Complaints

The economic management of complaints (including any refunds or compensation to Users) will be handled exclusively by BusForFun towards the Users. However, the Provider will be required to bear any costs, damages, or charges arising from inefficiencies or breaches attributable to it, pursuant to Art. 6 of these Conditions.

 

12. Fees and Payment Methods

12.1 Determination of the Fee

The fee granted to the Provider for the services rendered is determined case-by-case in the service order transmitted by BusForFun via the Platform or in writing, or in separate economic agreements signed by the parties, which form an integral part of the contractual relationship. Unless otherwise agreed in writing between the parties, the fee is intended to include all costs necessary for the execution of the service, including those relating to fuel, vehicle maintenance, driver compensation, motorway tolls, and mandatory insurance coverages.

 

12.2 Invoicing Methods

The Provider is required to issue a regular invoice pursuant to current tax legislation, indicating the service provided, the execution date, the agreed amount, and any other element required by applicable law. The invoice must be sent to BusForFun within 10 working days from the service execution date.

 

12.3 Payment Terms

Unless otherwise agreed in writing, BusForFun will pay the fee within 30 days from the date of receipt of the regular invoice, having verified the correct execution of the service and the absence of ongoing disputes.

 

12.4 Suspension of Payments

BusForFun reserves the right to suspend or withhold payments in the event of: a) ongoing disputes relating to the execution of the invoiced service; b) unresolved breaches by the Provider; c) application of penalties pursuant to Art. 6, until the owed amount is settled. In such cases, BusForFun will notify the Provider in writing of the reasons for the suspension within 2 working days of the cause occurring. The suspension will cease upon resolution of the dispute or agreement between the parties on the final amount.

 

12.5 Set-off

BusForFun shall have the right to set off penalties, reimbursements, indemnities, and any other liquid and exigible amount owed by the Provider pursuant to these Conditions against the fees accrued in favor of the same, giving written notice with a detailed indication of the respective debit and credit items. If, following the set-off, a credit remains in favor of the Provider, BusForFun will proceed with the relative payment within the terms referred to in paragraph 12.3. If, however, the amount owed by the Provider exceeds the accrued or otherwise settable fees, the Provider will be required to pay the difference to BusForFun within 30 days of receiving the related written request.

 

13. Communications

13.1 Form of Communications

All contractually relevant communications between BusForFun and the Provider – including authorization requests, disputes, penalty applications, modifications to these Conditions, suspensions or revocations of Platform access, withdrawal or termination notices – must be made in writing, preferably by Certified Email (PEC) or email, to the respective addresses indicated at the time of registration on the Platform.

 

13.2 Operational Communications

Operational communications related to the execution of individual services (such as booking confirmations, time changes, logistical instructions, reports of critical issues during the service) may also be transmitted via email or through the Platform's channels, effective from the date and time of sending resulting from the system or mail server.

 

13.3 Obligation to Update Contact Details

The Provider undertakes to promptly notify BusForFun of any change in its PEC address, email, or postal address, as well as any relevant change in its corporate structure or identification data. In the absence of an update, communications sent to the last known contact details by BusForFun are deemed validly made.

 

14. Duration, Withdrawal, and Termination of the Relationship

14.1 Duration

This contractual relationship takes effect from the date of acceptance of these Conditions by the Provider and is deemed concluded after each service is completed, unless otherwise agreed in writing between the parties.

 

14.2 Ordinary Withdrawal

Each party has the right to withdraw from this relationship with a written notice of at least 30 days or with notice to be determined based on operational needs, to be communicated by PEC or registered letter with return receipt to the other party. The withdrawal does not affect bookings already confirmed prior to the withdrawal communication: such bookings must be regularly executed by the Provider until their natural conclusion, according to the agreed conditions.

 

14.3 Termination for Serious Breach – Express Termination Clause

Pursuant to Art. 1456 of the Italian Civil Code, BusForFun has the right to terminate this contract with immediate effect, by simple written notice to the Provider, upon the occurrence of any of the following breaches: a) loss, suspension, or revocation of one or more authorizations or licenses necessary for the performance of passenger transport activities; b) lapse, suspension, unrenewed expiration, or inadequacy of the mandatory insurance coverages provided for in Art. 9; c) serious or repeated breach of quality standards and contractual obligations, even after a written warning that remains unanswered within 10 days; d) behavior of the Provider or its personnel detrimental to the image, reputation, or good name of the Platform, Busrapido and/or BusForFun; e) violation of the prohibition of unauthorized subcontracting referred to in Art. 8; f) final criminal convictions or final administrative proceedings against the Provider, its legal representatives, or main shareholders, which prejudice its respectability or suitability to carry out passenger transport activities; g) violations of the provisions of Legislative Decree 231/2001 or BusForFun's Code of Ethics capable of resulting in administrative liability for BusForFun; h) failure, incomplete, or delayed communication to BusForFun of the relevant changes provided for by Art. 3.3, if such changes affect, even potentially, the Provider's possession of authorization, insurance, technical, or organizational requirements, the regular execution of the Services, or the Provider's ability to fulfill the assumed obligations.

 

14.4 Effects on Bookings and Ongoing Services

In the event of withdrawal, suspension, or termination of the relationship, BusForFun shall have the right to revoke the assignment of Services not yet executed from the Provider, without the Provider being able to claim compensation, loss of profit, or damages. The Provider undertakes to immediately collaborate in the operational transition of any Services entrusted to a substitute entity, transmitting to BusForFun all information and documentation necessary for their correct execution. Obligations of confidentiality, personal data protection, return or deletion of data, and the Provider's liability for Services already executed or being executed on the effective date of the withdrawal, suspension, or termination shall remain unaffected.

 

15. Applicable Law and Jurisdiction

15.1. Applicable Law

These General Conditions for Providers, as well as any service order, confirmation, annex, or executive agreement connected to them, are governed by Italian law (Cit. 19).

 

15.2. Scope of Disputes

The clause referred to in this article applies to any dispute arising from, connected to, or otherwise relating to:

• validity;

• interpretation;

• execution;

• breach;

• suspension;

• termination;

• withdrawal;

• economic and compensatory effects of the contractual relationship between BusForFun and the Provider, including disputes relating to service orders, penalties, payments, set-offs, reimbursements, indemnity, personal data processing, and any other obligation arising from these Conditions.

 

15.3. Exclusive Jurisdiction

For any dispute referred to in the preceding paragraph, the Court of Venice shall have exclusive jurisdiction, with the express exclusion of any alternative or concurrent venue, to the extent permitted by law.

 

16. Acceptance

Pursuant to and for the purposes of Art. 1341, paragraph 2, of the Italian Civil Code, the Provider declares to specifically approve the following clauses:

    - Art. 2 – Nature of the Relationship: autonomy of the Provider and indemnification of BusForFun against claims from the Provider's employees, collaborators, and appointees;

    - Art. 3.2 – Registration and Onboarding: BusForFun's right to approve or reject the Provider's registration;

    - Art. 6 – Penalties, recourse, dispute, and set-off: application of penalties, compensation for greater damages, deadlines for observations, set-off, and obligation to pay residual amounts;

    - Art. 8 – Subcontracting: prohibition of assignment to third parties without prior written authorization;

    - Art. 11.5 – Complaint Management: consequences of failure to meet contractual response deadlines;

    - Art. 12.4 and 12.5 – Fees and Payments: right of suspension, withholding, and set-off;

    - Art. 14.2 – Ordinary withdrawal: right of withdrawal with notice;

    - Art. 14.3, 14.4, and 14.5 – Termination, effects of termination, and revocation of Services: express termination clause, damage compensation, exclusion from the Platform, revocation of assignments, and collaboration obligations;

    - Art. 15 – Applicable Law and Jurisdiction: exclusive jurisdiction of the Court of Venice.